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A thin plastic film protects both sides of styrene during shipping and retail display. The film, which should be taken off before use, is easily removed by hand. Glass and styrene should both be cleaned before they are showcased. While glass can be cleaned with a glass cleaner, styrene should only be cleaned by water or a soft cloth, not solvent.

The glazing on the glass and styrene used by Frame USA does not reflect ultraviolet light. Ultraviolet reflective glazing is used primarily for conservation framing. The products sold by Frame USA are generally for decorative framing purposes.

Styrene weighs roughly half as much as glass, and is more shatter resistant than glass. These two factors can greatly reduce shipping costs. If humidity is a concern for the integrity of the frame's contents, styrene is the material of choice. It is a better insulator than glass and is less likely to accumulate condensation.

Frames 12x16" and smaller include glass. Frames 12x18" and larger come with styrene. Larger frames with glass are fragile and require special handling during packing and shipping.

If glass is needed for sizes larger than 12x16" please call: 1-800-577-5920. For safety and liability reasons, we prefer not to ship anything 12x18" or larger with glass. Doing so will decrease the chance of your frames arriving to you in perfect condition.

If you purchase a wood or metal frame 12x16" or larger, or any poster frame, it will come with styrene. A thin plastic film protects both sides of styrene during shipping and retail display. The film, which should be taken off before use, is easily removed by hand.

A sawtooth hanger is nailed into the back of a frame at the top center. It is the easiest hanging option to install, making it a popular choice for basic framing projects. Because the weight of the frame is supported at a single point, sawtooth hangers are best suited for smaller or lightweight frames. Sawtooth hangers are also useful for hanging shadowboxes. Using one hanger near each of the two upper corners evenly distributes the frame's weight, and keeps the back of the frame flush with the wall.

Watch Our Tutorial Here

A wire hanging assembly consists of a length of wire and two eye hooks. The wire is strung between the two eye hooks, which are screwed into opposite sides of the frame. One of the benefits of a wire hanger is its ability to support heavier frames. The weight of the frame is divided between the two vertical sides of the frame. Also, the hanger assembly is secured to the frame using screws instead of nails. A wire hanger is used in conjunction with a picture hanger nailed in the wall.

Yes our mats are beveled at a 45 degree angle.

There is a one time flat fee of $10 per layout for any custom multi opening mat. For any mat with more than 1 opening we require a mat diagram. This is to help guarantee that we cut your mat to your exact specifications. To inquire about multiple openings or special orders, please email sales@frameusa.com.

We do offer a select few of multi-opening mats available for purchase on our website here. 

Our mat board PH level is 5.0 for our standard, premium, suede, and black core mat board. If you are interested in true acid free mat board (archival), check out our acid free category which has a PH level of 7.0.

A V-Groove is a thin line which is carved into the top mat around the entire mat. A V-Groove adds a special "class" and formality to any picture or print you are trying to emphasize. V-Grooves are only available on the top mat of your mat selections.

The best part about ordering your mat from Frame USA is our Custom Shop. Utilizing the Custom Shop takes the guesswork right out of the equation.

The first step is to enter your image size. This will result in the opening size of your mat.

If your desire to purchase a mat only, proceed to the frame step and select "Remove Frame (buy mat only) and continue to the next steps!

If you are looking to order both a frame and mat simply select the frame you would like in step two of the Custom Shop.

Learn more about how to measure.

Almost all of our products are made to order and because of this, we work quickly to get the order produced for you. We understand that mistakes happen, and changes may need to be made after placing the order.

If you would like to cancel or make any changes, please notify us within 24 hours of placing your order. Once the order has been started by production, we cannot guarantee that changes can be made.

Please give us a call at 1-800-577-5920 or email us at sales@frameusa.com and one of our customer service representatives can review where you order is at in our process.

At certain times of the year, we are able to accommodate rush orders. Please contact our customer service department at 1-800-577-5920 to determine if a rush service is available.

To request a return, please contact our Customer Service team at 1-800-577-5920 or email us at sales@frameusa.com. We are open Monday-Friday from 9:00 AM-5:00 PM EST.

Please include the following information in your request:

• Order number
• Reason for requesting a return
• If damaged/defective, please include a detailed description and photos

Returns may be authorized within 30 days of purchase. For more information regarding eligibility, please refer to our Return Policy

All shipping is based on the box weight, dimensions, and distance. When placing an order on the website, your shipping cost will be given to you before you are charged for your order.

With orders placed over the phone, shipping cost will be calculated at the time of shipping based on the parameters above. For a shipping estimate, please call our customer service department at 1-800-577-5920.

Our main source of shipping is UPS ground. However under special circumstances and with larger orders, a trucking carrier company may be used. We will always receive three freight estimates with trucking companies, so that we make sure you are receiving the best price available. A few examples of trucking companies that we use are FedEx Freight, UPS Freight, Roadway, Milan, and Pitt Ohio.

If you believe your purchase should be tax exempt, please provide certification of tax-exempt status prior to placing your order. Tax exempt status will apply to all future orders. Renewal of certification may be required.

To apply for exemption status, follow the instructions located here. 

Frame USA, Inc. charges tax for orders shipped to the following locations:

California, Colorado, Connecticut, District of Columbia, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Massachusetts, Maryland, Maine, Michigan, Minnesota, North Carolina, Nebraska, New Jersey, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Utah, Virginia, Vermont, Washington, Wisconsin and West Virginia.

Based on local and federal laws the taxable states are subject to change.

The amount of tax charged on your order depends on the destination of your shipment. The tax rate may vary depending on your state’s specific tax laws. For a complete list of tax rates by state, please visit here.

We are required by law to collect sales tax in certain states where we have a physical presence or significant business operations. This includes online sales, where tax laws mandate that we apply the applicable tax rate based on the shipping address of your order.

For more information regarding our tax policies, please visit here.